SPIE further develops HINT AG’s crisis management organisation

Lenzburg (Aargau), 7 October 2026 – SPIE, the independent European market leader in multi-technical services in the fields of energy and communications, has further developed HINT AG’s crisis management organisation. This creates the conditions for faster decision-making in the event of an incident and strengthens the resilience of critical ICT infrastructures in the Swiss healthcare sector. The collaboration includes the introduction of a “Manager on Duty” concept, the expansion of decision-making processes and the further development of internal crisis communication.

• By expanding its crisis management organisation, SPIE is strengthening the secure operation of critical ICT infrastructures (Information and Communication Technology) in the Swiss healthcare sector.
• The new “Manager on Duty” concept ensures seamless internal communication, speeds up the ability to act in the event of an incident and sustainably strengthens HINT AG’s resilience.
   

HINT AG develops, operates and protects ICT solutions for hospitals and other healthcare organisations. As an ISO 27001-certified company, it has an established information security management system and places great importance on protecting its solutions and services and ensuring their availability. For a provider of critical ICT infrastructures, it is essential to remain able to act even under extraordinary circumstances and to make decisions quickly and transparently. Against this backdrop, HINT AG has been working with SPIE ICS, a business unit of SPIE in Switzerland, for several years to continuously adapt its crisis management organisation and resilience to new requirements.

A key component of this collaboration is the introduction of the “Manager on Duty” concept. As a delegate of the Executive Management, the “Manager on Duty” has defined decision-making powers in the event of an incident. This helps shorten escalation paths and coordinate measures more quickly. In addition, SPIE ICS has established what are known as “reserved decisions”. Strategic decisions relevant to defined crisis scenarios are determined and approved in advance. This creates clarity regarding responsibilities and reduces uncertainty when rapid action is required in the event of an incident.

Internal crisis communication has also been further developed. A comprehensive communication concept ensures that the relevant management levels are involved in the event of a crisis and that information is passed on in a targeted manner. Regular crisis simulations and exercises test the defined processes under realistic conditions. “The increasing digitalisation of the healthcare sector requires a high level of resilience to crises and robust cybersecurity,” explains Frédéric Noyer, Head of Cybersecurity at SPIE ICS. “An effective crisis management organisation not only protects data but also helps keep critical infrastructures available and thus safeguard patient care.”

Edgar Lehrmann, Acting CEO and CFO of SPIE Switzerland, adds: “The requirements placed on operators of critical infrastructures are constantly increasing, while the growing complexity of regulations and cyber threats makes forward-looking preparation essential. We support companies in identifying risks at an early stage and sustainably strengthening their resilience.”

Markus Goldschmid, CEO of HINT AG, says: “A strong crisis management organisation is not created only when an emergency occurs, but through consistent preparation. SPIE ICS has been supporting us for years in continuously developing our resilience and ability to persevere.”

SPIE ICS specialises in information and communication technologies and implements pioneering projects for companies and organisations, with a focus on cybersecurity, managed services and technological independence.
 

Image: Daniel Städeli, Governance Consultant at SPIE (left), and Markus Goldschmid, CEO of HINT AG (right), discussing the next steps in HINT AG’s crisis management organisation.