Managed Contact Center
WITH CELLO:ENGAGE YOU PERFECTLY COORDINATE THE INTERACTION WITH YOUR CUSTOMERS.
You are looking for a solution that ...
- offers comprehensive contact centre features?
Omni Channel, Skill-Based Routing, dynamic views of historical and real-time data, performance indicators and metrics for voice, chat and email channels in a single view.
- Ensures "full" integration with surrounding systems?
Interactions with SAP, SalesForce, MS AD, RestAPI's and many more.
- Cost flexibility and transparency combined?
You only pay for what you need, flexibly fixed monthly. They do not need to buy assets and therefore have no investment costs (CAPEX).
- is quickly set up and flexibly rolled out?
... and of course also
- complete safety guaranteed?
The unique, global Cisco Webex CCaaS cloud solution is inherently extremely resilient. First-class routing solutions round off this service. The customer or SPIE ICS administer the applications and services via the Webex Control Hub.
- includes an evergreen service?
Always-on contact center solution from global leader Cisco.
- has a designated service manager?
A designated point of contact (SPOC) for consulting, change planning and monitoring is at your service.
Cisco Webex and Microsoft Teams:
Easy connection, communication and collaboration
cello:engage Cloud Contact Center solution in combination with the productivity and communication capabilities of Microsoft Teams. They make it easier for contact centre agents to collaborate and communicate with subject matter experts across the organisation and create memorable customer experiences.
Just the way you need it
80% coverage of customer-specific requirements:
1. Selection of service components
2. «Custom Building Blocks» (CBB)
- Selection of standard user profiles
- Selection of standard products (Enduser-Devices)
- Optional functions («special configurations»)
- Tried and tested processes
- Pre-integrated tools
- "Best practice" architecture and design
- Optional Services
20% Custom Building Blocks (CBB)
- Outbound campaigns
- Dashboards and reports
- Employee resource management
- UC and CRM/ERP integrations
- BOT/AI/Speech biometrics
- Business process support
- Extended security
One instrument for all scores
- Partially and fully managed
- Guaranteed SLA (variants)
- High availability and safety
- Flexible architecture
- Optimal service scaling
- Service Center integration
- Preconfigured, customisable agent profiles
- KPI dashboard