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Managed Contact Center
cello:engage

WITH CELLO:ENGAGE YOU PERFECTLY COORDINATE THE INTERACTION WITH YOUR CUSTOMERS.

You are looking for a solution that ...

  • offers comprehensive contact centre features? 
    Omni Channel, Skill-Based Routing, dynamic views of historical and real-time data, performance indicators and metrics for voice, chat and email channels in a single view.
  • Ensures "full" integration with surrounding systems?
    Interactions with SAP, SalesForce, MS AD, RestAPI's and many more.
  • Cost flexibility and transparency combined?
    You only pay for what you need, flexibly fixed monthly. They do not need to buy assets and therefore have no investment costs (CAPEX).
  • is quickly set up and flexibly rolled out?

... und natürlich auch

  • völlige Sicherheit garantiert?
    Durch einzigartiges Microservice Konzept – Die AMAZON Cloud-Plattform mit integrierten Genesys PureCloud Lösungen wird zur vertrauenswürdigen und sicheren State of the Art Platform in Europa. Der Kunde oder SPIE ICS administrieren aus der Schweiz die Applikationen und Services.
  • einen Evergreen-Service mit einschliesst?
    Jederzeit aktuelle Contact- Center-Lösung vom weltweit führenden Anbieter Genesys.
  • einen designierter Service Manager hat?
    Bei SPIE steht Ihnen ein Ansprechspartner (SPOC) für Beratung, Planung von Changes und Überwachung zur Verfügung.


Genesys Cloud and Microsoft teams:

Easy connection, communication and collaboration
 

Benefit from the flexibility of the Genesys Cloud™ platform and the productivity and communication capabilities of Microsoft Teams. They make it easier for contact centre agents to collaborate and communicate with subject matter experts across the organisation and create memorable customer experiences.

 

Just the way you need it

80% coverage of customer-specific requirements:

1. Selection of service components
2. «Custom Building Blocks» (CBB)

Service components

  • Selection of standard user profiles
  • Selection of standard products (Enduser-Devices)​
  • Optional functions («special configurations»)

Service management

  • Tried and tested processes
  • Pre-integrated tools
  • "Best practice" architecture and design
  • Optional Services

20% Custom Building Blocks (CBB)

  • Outbound campaigns
  • Dashboards and reports
  • Employee resource management
  • UC and CRM/ERP integrations
  • BOT/AI/Speech biometrics
  • Business process support
  • Extended security

One instrument for all scores

ENTERPRISE PACKAGE

  • Partially and fully managed
  • Guaranteed SLA (variants)
  • High availability and safety
  • Flexible architecture
  • Optimal service scaling
  • Service Center integration
  • Preconfigured, customisable agent profiles
  • KPI dashboard

The functions of cello:engage allow you a broad personalised orchestration.
This is music for your customers and contact centre agents.

I am interested in

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