SPIE has been working for St. Claraspital since 2003, and has been placed in charge of installing the entire UCC infrastructure as part of the private hospital’s new digitisation strategy. SPIE will thus be putting in place a series of switching systems, a call centre and a telephone helpline offering remote or on-site maintenance, capable of operating on St. Claraspital’s WIFI terminals, mobile phones and computers. The needs of the hospital’s staff will therefore be taken into account to the greatest extent possible by means of personalised service modules, with particular emphasis being placed on intuitive operation. SPIE will also install a system for monitoring the presence of teams in order to determine their availability – an important factor for St. Claraspital.
SPIE ICS AG won the call for tenders launched by St. Claraspital thanks to its Avaya Aura-based solution, which has been adapted to the hospital’s specific requirements and involves the UCC client Equinox, forming an integral part of the Avaya system. This UCC application works just as well on smartphones as it does on workstations. A softphone with headphones will be provided for individual workstations. A solution devised by Engelbart Software AG will be used for consolidating telephone directories and lines by department.
Existing analogue subscribers (fax machines) will be connected to the new system via media gateways. This solution will allow St. Claraspital to achieve its objective of having a modular, scalable and future-oriented communication system. The system is easy to use, and will be operated by SPIE ICS AG so as to achieve its maximum potential.
“During the call for tenders, we were won over by SPIE ICS AG’s remarkable expertise in the fields of UCC and healthcare. With more that 15 years of experience in the hospital sector, the company’s employees have a perfect understanding of hospitals’ procedures and requirements,” explains Matthias Klinke, head of IT infrastructure management at St. Claraspital. “In addition, SPIE stood out right from the very beginning thanks to its high-quality design skills,” he adds. (IT expertise and innovative approach, NB estimate possible).
SPIE ICS AG will operate all of St. Claraspital’s infrastructure over the next 5 years.