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cello:managed services suiteThe perfect foundation for your network and communications

OUR DELIVERY MODEL USES EFFICIENT PROCESSES, CLEAR STRUCTURES AND INTERFACES TO PERFECTLY SCALE TO ALL COMPANY SIZES AND NEW GENERATIONS OF TECHNOLOGY.

  • Offers you a modular ‘pay-as-you-go’ service
  • Offers you an SLA and an invoicing party as a consolidated comprehensive package
  • Offers you professional service management
  • Offers you a Swiss service which can be used all over Europe

HOW DO YOU WANT TO WORK?

Strategic service management also makes it easier for our customers to implement future business processes more efficiently thanks to meaningful use of technology

As before

  • Operating and on-call services burdened with lots of repetitive tasks
  • Team expertise kept current
  • Project investment undertaken and everything done internally
  • Licence and end of support management overseen

In the future

  • Investment in recurring services leaving more time for urgent internal projects
  • Life cycle issues are all a thing of the past
  • No hidden costs (or hidden effort for internal staff)

SIMPLICITY

  • The complexity of the technical solution remains hidden
  • Pre-defined service access profile according to purpose and scope of functions
  • Speedy onboarding
  • Service portal for self-service and reporting

COMPREHENSIVE, SECURE ENTERPRISE SOLUTION

  • Comprehensive features such as high bandwidths, QoS, Wave2 etc.
  • High availability and guaranteed SLA
  • Optimum visibility managed from a Swiss service centre
  • Customer-specific scaling and expansion

COST EFFICIENCY

  • You pay per use
  • No replacement investment
  • Costs can be calculated across the entire term
  • No capital tied up in assets
  • Cost-transparent, consolidated financial statements

THE BENEFITS FOR YOU

  • Complete: enables all relevant communication services
  • Secure: reliable, stable and proven infrastructure and software design
  • Standardised: wide selection and significant expansion of available models
  • Flexible: simple integration of peripheral systems using flexible architecture
  • Efficient: clearly defined processes and interfaces
  • User-friendly: dedicated contact partner and SPOC
  • Transparent: uniform online KPI reporting and standard pricing

WE CAN PLAY ANY TUNE

Quality through the highest certification

  • ITIL V3
  • ISO 9001 / 20000 / 27001
  • IPMA
  • Prince
  • Hermes

THE SPIE ICS BENEFIT FOR YOU

You can rely on an experienced partner with more than 600 service customers across Switzerland.

  • Skilled, reliable and cost-conscious service provider
  • Efficient processes, clear structures and interface 
  • Scaled delivery model for companies of all sizes
  • Strategic service management supports future business processes with meaningful use of technology 

Our cello:managed services portfolio

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