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SPIE ICS Services

The tried and tested ICT innovation model from SPIE ICS combines your business know-how with our expertise.


Consulting Services

  • Business Consulting (CBC)
  • Technologie Consulting (TCS)
  • Future Working
  • Workshops


Integration Services

  • Professional Services


Operation Services

  • Source & Supply Chain Services
  • Business Cloud Services
  • Managed Services
  • Service & Support Center

 

Make the most of your options and learn more about our Microsoft services.

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Consulting Services


SPIE ICS has the ideal interdisciplinary team with relevant project experience to suit companies on the lookout for innovative solutions for their workplace management. SPIE ICS helps the company to maximise benefits, deliver efficient and effective technical solutions and to develop a first-rate IT and operational strategy.

We bring a tried and tested combination of consultancy services, practical implementation and the ability to turn the solutions we recommend into reality.

Recognising opportunities!

Service quality, cost efficiency and time-to-market are the driving forces in the customer communication of the future.

CBC supports you in evaluating the operationalisation of your company strategy and in optimising the deployment of information and telecommunication technology. Our CBC team focuses on designing, optimising and transforming business architectures, as well as ensuring they are flexible.

We help you to translate your vision, strategy and business requirements into IT architectures and so to lay the foundation for successful IT deployment, tapping into new potential and increasing innovation in your company.

Contact Konrad Broggi today >>

Director Consulting Services


Konrad Broggi

Architects of the digital world

As services, expectations and customer requirements develop at an ever faster pace, companies have to deal with continuous change. However, if your platforms lack the flexibility to react, then your business will be faced with requests that your IT department cannot deal with.

We know the kind of support your IT requires at a global level. Our close cooperation with Microsoft, Cisco and Avaya enables us to offer you the real benefits of a company architecture that uses a platform rated best in terms of its vision and ability to implement change.

We recommend the best IT architecture and the right systems for your business, providing excellent project management, high-tech know-how and renowned consultants, engineers and architects. We start by transforming your setup on the basis of agreed steps.

 

Discover our high-tech experience rooms

Our customer briefing centre was borne out of our customer-oriented philosophy. We wanted to give our customers an early insight into the digital workplace of the future. We use the latest technologies to show you the kind of working culture where collaboration and knowledge sharing are a normal part of everyday working life.

We help you to tap into new potential, promote innovation in your company and increase productivity while reducing costs at the same time. We focus our attention on individual business objectives and requirements so that you enjoy an unforgettable experience that plays a part in the overall success of your company. 

Each visit is meticulously planned and our team of experts focuses on your personal needs – including planning the activities in the demo environment. Make the most of your options and contact us.

Workshop / Demo / POC

We would be delighted to organise a tailor-made workshop, demo or POC (proof of concept) for you.

Please contact:

Manager ICT Consulting & Engineering


Joseline Trachsel

Professional services – integrating communication

Optimise your communication with our integration solutions that bring together future-focused technologies for existing and new data and voice platforms based on a reliable, high-performance IP network.

The starting point for integration solutions is your need to unify voice, data, mobile and fixed network communication in a customised holistic ICT solution.

We plan, design, maintain and manage voice, data and Unified Communications solutions, guaranteeing a high level of expertise and ISO 20000 certified processes.

How you benefit

from a modern SPIE ICS communication solution

 

  • Increased productivity
    Better accessibility, availability, mobility and employee motivation 
  • Competitiveness
    Improved professionalism, effectiveness and customer contact
  • Cost savings
    in infrastructure, network, charges, staffing and travel expenses

 

Operation Services


Your ICT in safe hands

We provide you with the opportunity to outsource the management of your entire daily ICT business, in line with your individual requirements. We give you the time and the resources to focus on your key business and present yourself to the market at your very best, whether it’s using our on-call support, managed services or the comprehensive cloud solution.
 

Support Hotline / Service Desk

0848 888 644

The SPIE ICS Service Center provides customers with a wide range of services that make sure your communication solution runs smoothly.

Our maintenance and operational organisation has a long tradition of success. Having evolved out of various business units, our cross-sector customer services organisation is now responsible for all products, systems and solutions in the communication world.

Our Service Center is there for you:

  • Multilingual (DE / FR / EN / IT)
  • Coordination centre for incident and problem management
  • 24/7 support, 365 days of the year (depending on SLA)

 

Customer Care

Central contact point for customer queries from all over Switzerland

Incident Management

Incident survey and tracking for remote desk support and field support

Monitoring

  • System availability around the clock
  • Maximum cost-performance transparency
  • Swift identification and response in the event of faults
  • Confidentiality and data protection

 

As part of our international cooperation, our partner Getronics provides a service desk that is available worldwide, around the clock (24/7/365), which is low cost, high quality and multilingual. An exclusive point of contact, it offers direct access to the full range of services.
 

  • 5 global service centres – UK, Hungary, Germany and Malaysia
  • 1st, 2nd and 3rd level support with a dedicated or shared service desk
  • Over 500 Getronics service desk agents
  • 24/7/365 multilingual support in 20 languages
  • 1.8 million tickets per year

Notre Service Center de Berne vous propose des prestations de service complètes 24 heures sur 24.

Demandes de support en cas de panne ou demandes de Return Material Authorization (RMA):

Hotline assistance technique 24 heures sur 24: Tel. 0848 888 644
(CHF 0.12/min. TVA incl.)

ou par e-mail: E-Mail Support

Pour nos clients contractuels: portail du service clients conTiki – IT Service Management Suite  (login nécessaire)

Pour les demandes d'ordre général, veuillez utiliser notre formulaire de contact.
 

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